Return and refund policy
Return and refund policy
In case you are not satisfied with your purchase or the product is damaged or non-conform to the order you made, you have 10 days from the day you received the good to return the products:
How to return a product
Download and fill out this form and sent it to email@example.com
Put the return form fulfilled into the package together with the product/s that has/have to be returned.
Prepare the package putting the sheet with the address of our warehouse outside the package.
The destination is:Idesign S.r.l.
Via Laurentina, 289
00142 Rome RM – ITALY
The return of the items to iDesign S.r.l. has to be done without undue delay and, in any case, within 10 days from the day the withdrawal request was sent. The return conditions are respected if the goods have been sent before the due date of the 10 days. Keep the receipt that proofs the good has been sent.
The return operation will take place only after the integrity of the product has been verified, the product shall be returned undamaged, in the original package and with the specific tag.
As an alternative to the online return request, it is possible to send an explicit declaration of the decision of withdrawal to iDesign S.r.l., using the e-mail address firstname.lastname@example.org, asking the Customer Care for the withdrawal form and then follow the instruction on the return confirmation e-mail to conclude the procedure.
Return for withdrawal
If you do not like the product it is possible, after the return of the product on your charge to iDesign S.r.l., to ask for an order form. The return will be under customer’s responsibility until the package will not be delivered to our warehouse. In any case, no refund, total or partial, will be possible; it is just possible to have the online store coupon to use directly on the site. Our Customer Service will send an email with a coupon code after receiving the returned product.
Return for wrong, damaged or faulty product
In case of return for Return for wrong, damaged or faulty product, shipping costs are on our charge. In addition to the products value, also the amount for logistical expenses occurred for the order will be refund. We will send a courier at the address you provided at the order time to pick up the good. In case the product is the only one in the order, you will be contacted by our customer service to choose whether to have the refund or a coupon to use in the store with the same value you paid.
Return will be managed within 10 working days from the date of delivery to our warehouse. All payments made for the items returned will be refund, including the shipping costs (additional costs due to the possible choice of a shipping modality different from the less expensive one of standard shipping offer are not included), without undue delay and, in any case, within 14 days from the date our Customer Service receives the request of withdrawal. Those refunds will be made through a bank transfer, unless the Customer asks for a different paying method, in this case possible additional costs due to the different paying modality will be charged on the Customer. Refund can be suspended until the reception of the returning products or until the demonstration by the Customer that the Products have been sent, if previous.
Please do not hesitate to contact our Customer Care with any queries.